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An Angolan Large Retail Chain Cuts Import Delays by 70% and Replaces 60+ Legacy Systems with
SAP S/4HANA

Executive Summary

A leading Angolan retail group with 120+ stores was facing stockouts, dispatch errors, and import delays due to 60+ disconnected systems and manual workflows. A5E Consulting implemented SAP S/4HANA to unify operations, automate imports, and integrate POS systems. Over
100,000 SKUs were streamlined from the warehouse to stores based on demand, while customs, licensing, and billing were digitized.

The result: real-time visibility, fewer errors, and scalable, cost-efficient retail operations.

Need help with your 
SAP implementation ?
Contact A5E Consulting today.

Client Overview

The client is a large retail chain in Angola with over 120 outlets, including hypermarkets, grocery chains, and wholesale stores. It operates across the food, cosmetics, and general merchandise categories, serving millions of customers. With a central warehouse-based distribution model and high dependency on imported goods, the business demands tight control over inventory, logistics, and compliance across its supply chain.on-demand workforce needs, often hiring 20–50 workers at once under strict U.S. labor laws.

Shahed Khan

A large and fast growing retail chain in EMEA with 120+ hypermarkets, grocery stores, and wholesale outlets was hitting its growth ceiling. With over 60 disconnected systems, over 180,000 SKUs, and complex import workflows routed through Dubai and Portugal, the retailer faced mounting operational challenges:

  • Frequent stockouts and delayed replenishments
  • No real-time visibility across stores and warehouses
  • Manual, error-prone processes for imports, dispatch, and customs
  • Rigid infrastructure that couldn’t scale with expansion

To regain control, the company partnered with A5E Consulting to rearchitect their entire operations with SAP S/4HANA Retail—executing a high-stakes Big Bang rollout across 164 stores with zero downtime.

The A5E Solution

A5E implemented a single, unified ERP system that integrated:

  • POS systems
  • Import documentation and compliance workflows
  • Centralized warehouse and logistics hubs
  • Supplier and freight partner portals

The rollout replaced legacy applications with an intelligent SAP core—enabling real-time goods-in-transit tracking, demand-based dispatching, and automated import licensing and customs clearance.

Results That Moved the Needle:

  • 70% faster import processing
  • 100,000+ SKUs mapped to automated, demand-driven replenishment
  • 100% digitization of customs, licensing, and freight workflows
  • Full process visibility from supplier to store shelf
  • Reduced delays, fewer errors, and lower operating costs

A5E’s SAP-first approach gave this retailer the tools to scale with confidence—without operational chaos.

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    Executive Summary

    A leading Angolan retail group with 120+ stores was facing stockouts, dispatch errors, and import delays due to 60+ disconnected systems and manual workflows. A5E Consulting implemented SAP S/4HANA to unify operations, automate imports, and integrate POS systems. Over
    100,000 SKUs were streamlined from the warehouse to stores based on demand, while customs, licensing, and billing were digitized.

    The result: real-time visibility, fewer errors, and scalable, cost-efficient retail operations.

    Need help with your 
    SAP implementation ?
    Contact A5E Consulting today.

    Client Overview

    The client is a large retail chain in Angola with over 120 outlets, including hypermarkets, grocery chains, and wholesale stores. It operates across the food, cosmetics, and general merchandise categories, serving millions of customers. With a central warehouse-based distribution model and high dependency on imported goods, the business demands tight control over inventory, logistics, and compliance across its supply chain.on-demand workforce needs, often hiring 20–50 workers at once under strict U.S. labor laws.

    Shahed Khan

    The Business Challenge

    The client was struggling with a highly fragmented IT landscape and inefficient operations, leading to:

    Fragmented and Disconnected Systems

    Over 60–80 disparate applications were in use, with each store operating in silos. Systems lacked central integration, making real-time data consolidation and coordination across locations nearly impossible

    Broken Supply Chain Visibility

    Store and warehouse systems weren’t synced, causing inventory delays, dispatch confusion, and inefficient product flow across the retail network.

    Rigid, Unscalable Infrastructure

    Rigid, Unscalable Infrastructure

    Legacy systems couldn’t support 24x7 retail operations or integrate with modern tools (POS, RPA, ticketing). Upgrades required rebuilding integrations from scratch, slowing innovation

    Manual, Error-Prone Operations

    Critical processes—from procurement to invoicing—relied on manual documentation, leading to high error rates, data mismatches, & compliance risks.

    Ineffective Demand Forecasting and Distribution

    There was no intelligence-driven demand planning. Regional product preferences weren’t factored in, resulting in frequent stock outs or overstocking.

    A5E’s Approach & Solution

     Timeline: 11 months | Go-Live: Big Bang rollout across 164 stores with zero downtime.

    A5E’s Approach & Solution Angolan Retail Chain
    Shahed Khan Project Lead

    Key Outcomes & Business Impact

    Partnering with A5E enabled the Angolan retail giant to scale faster with an intelligent workflow.

    Category Before SAP S/4HANA After SAP S/4HANA Retail Implementation
    Software Landscape 60–80 fragmented systems One integrated ERP covering stores + logistics
    Inventory Management Manual, store-specific Centralized warehouse + demand-based planning
    POS Operations Isolated store-level systems Real-time SAP-POS integration
    Import Process Tracking Manual, prone to errors Fully automated with compliance documentation
    Dispatch Scheduling Non-standardized Geo-aware, system-suggested, demand-driven
    Reporting & Analytics Manual consolidation (P&L, etc.) Real-time reporting across all stores

    Need help with your SAP implementation ? Contact A5E Consulting today.

     A5E Consulting’s S/4HANA implementation automated inventory, procurement, and logistics, reducing manual effort and improving data accuracy. This led to faster order fulfillment, lower operational costs, and better customer satisfaction. With streamlined workflows and real-time insights, the client is now equipped for scalable growth and improved profitability.

    Facing fragmented operations or poor supply chain visibility? Partner with A5E Consulting to streamline your retail business with SAP S/4HANA. Get in touch to future-proof your growth.

    About Shahed Khan

    About A5E Consulting

    A5E is a global consulting company partnering with clients to chart, build and deliver their Digital Transformation journey. We execute a blend of expert process consulting services and top-tier technology platforms at organizations making them more agile.

    Discover how A5E’s expertise in generative AI consulting can enhance your services. Contact us today!

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