AI-Driven Interpretation and Translation Platform Uses
Generative AI to Challenge the
Global $450B+ Language
Industry
Executive Summary
Faced with the high costs and inefficiencies of
traditional human translation, an AI-driven
language technology company partnered with
A5E Consulting to develop a hybrid platform
combining generative AI with on-demand human
interpreters
This approach delivered over 95%
accuracy, reduced customer costs by more
than 60%, and enabled real-time, seamless
language services including AI-based
proofreading across 200+ languages
Client Overview
The client is a translation technology company
that provides real-time translation and
interpretation services by combining human
expertise with generative AI. Founded in 2021,
it initially operated as an on-demand platform
connecting businesses and individuals with
human translators, similar to an “Uber for
Translation.” To stay competitive, the company
integrated AI into its services, offering faster,
more cost-effective solutions while retaining
human translators for nuanced language needs.
They support 200+ languages and provide
real-time speech-to-text, text-to-speech, and
text-to-text translation, ensuring seamless access
via a QR code-based interface across devices.
Executive Summary
Faced with the high costs and inefficiencies of
traditional human translation, an AI-driven
language technology company partnered with
A5E Consulting to develop a hybrid platform
combining generative AI with on-demand human
interpreters
This approach delivered over 95%
accuracy, reduced customer costs by more
than 60%, and enabled real-time, seamless
language services including AI-based
proofreading across 200+ languages
Client Overview
The client is a translation technology company
that provides real-time translation and
interpretation services by combining human
expertise with generative AI. Founded in 2021,
it initially operated as an on-demand platform
connecting businesses and individuals with
human translators, similar to an “Uber for
Translation.” To stay competitive, the company
integrated AI into its services, offering faster,
more cost-effective solutions while retaining
human translators for nuanced language needs.
They support 200+ languages and provide
real-time speech-to-text, text-to-speech, and
text-to-text translation, ensuring seamless access
via a QR code-based interface across devices.
The Business Challenge
The key challenges the client faced before
implementing generative AI were:
High cost of human-based interpretation and translation services, which can cost $0.30 to over $1.50 per minute depending on the language.
Integrating multiple data sources required custom connectors, increasing development time and complexity.
Significant effort was needed to refine AI models, as early versions produced errors and hallucinations that affected translation quality.
Low throughput and efficiency, where the reliance on human translators caused delays, making real-time communication impossible, as it was an "80% human treatment" industry
AI struggled with complexities, including language nuances such as gender identification, cultural context (e.g., no direct “you” in Japanese), and words with multiple meanings, leading to inaccurate translations
To control costs, the system required manual language selection instead of automatic detection, adding friction to the user experience.
These challenges led them to explore how generative AI could help address the limitations
of the human-based translation model and provide a more efficient, cost-effective, and
responsive solution for their customers.
A5E’s Approach & Solution
To address the client’s key challenges of high
costs, low efficiency, and language nuance
complexities, A5E took a comprehensive,
multi-pronged approach leveraging the latest
advancements in generative AI.
The first step was evaluating leading large
language models (LLMs) to identify the best fit for
real-time translation and interpretation. This
involved rigorous testing of latency, accuracy,
and throughput, particularly how well models
handled gender identification, neutral pronouns,
and contextual vocabulary.
Once the ideal LLM was selected, A5E integrated
it into the platform’s existing stack via a custom
“Model Context Protocol” (MCP), enabling
seamless connectivity across speech-to-text,
text-to-speech, and translation functions. This
overcame legacy silos that had limited system
performance.
To support user adoption, A5E introduced
intuitive interfaces and established clear usage
parameters. Robust change management
practices—including comprehensive training,
guardrails, and prompt design guidance—helped
onboard users and accelerate time to value
A5E also worked closely with the platform
provider to monitor and optimize the generative
AI solution, addressing lingering language
nuance issues and continuously enhancing the
user experience. Ongoing performance tuning
and feedback loops ensured long-term
effectiveness.
Key Outcomes & Business Impact
Through its partnership with A5E, the client
transformed its translation and interpretation
services, using generative AI, emerging as a true
disruptor in the $450B language services
industry.
Combined with 24/7 availability, this made
high-quality language services vastly more
accessible.
Beyond cost, the platform also delivered major
gains in speed and accuracy, setting a new
benchmark for real-time, AI-driven translation.
A5E’s Approach & Solution
To address the client’s key challenges of high
costs, low efficiency, and language nuance
complexities, A5E took a comprehensive,
multi-pronged approach leveraging the latest
advancements in generative AI.
The first step was evaluating leading large
language models (LLMs) to identify the best fit for
real-time translation and interpretation. This
involved rigorous testing of latency, accuracy,
and throughput, particularly how well models
handled gender identification, neutral pronouns,
and contextual vocabulary.
Once the ideal LLM was selected, A5E integrated
it into the platform’s existing stack via a custom
“Model Context Protocol” (MCP), enabling
seamless connectivity across speech-to-text,
text-to-speech, and translation functions. This
overcame legacy silos that had limited system
performance.
To support user adoption, A5E introduced
intuitive interfaces and established clear usage
parameters. Robust change management
practices—including comprehensive training,
guardrails, and prompt design guidance—helped
onboard users and accelerate time to value
A5E also worked closely with the platform
provider to monitor and optimize the generative
AI solution, addressing lingering language
nuance issues and continuously enhancing the
user experience. Ongoing performance tuning
and feedback loops ensured long-term
effectiveness.
Key Outcomes & Business Impact
Through its partnership with A5E, the client
transformed its translation and interpretation
services, using generative AI, emerging as a true
disruptor in the $450B language services
industry.
Combined with 24/7 availability, this made
high-quality language services vastly more
accessible.
Beyond cost, the platform also delivered major
gains in speed and accuracy, setting a new
benchmark for real-time, AI-driven translation.
Key Impact Metrics
The partnership between the AI-driven language provider and A5E Consulting has positioned the
company as a language industry innovator. With seamless GenAI integration, it unlocked major gains in
cost-efficiency, speed, and accuracy, driving measurable value for customers.
About A5E Consulting
A5E is a global consulting company partnering with clients to chart, build and deliver their Digital Transformation journey. We execute a blend of
expert process consulting services and top-tier technology platforms at organizations making them more agile.
Discover how A5E’s expertise in generative AI consulting can enhance your services. Contact us today!
Discover how A5E’s expertise in generative AI consulting can enhance your services. Contact us today!
Feel Free To Contact Us
We can make transformations happen together with our insight-driven thinking.
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