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AI-Driven Interpretation and Translation Platform Uses Generative AI to Challenge the Global $450B+ Language
Industry

Executive Summary

Faced with the high costs and inefficiencies of traditional human translation, an AI-driven language technology company partnered with A5E Consulting to develop a hybrid platform combining generative AI with on-demand human interpreters
This approach delivered over 95% accuracy, reduced customer costs by more than 60%, and enabled real-time, seamless language services including AI-based proofreading across 200+ languages

Client Overview

The client is a translation technology company that provides real-time translation and interpretation services by combining human expertise with generative AI. Founded in 2021, it initially operated as an on-demand platform connecting businesses and individuals with human translators, similar to an “Uber for Translation.” To stay competitive, the company integrated AI into its services, offering faster, more cost-effective solutions while retaining human translators for nuanced language needs. They support 200+ languages and provide real-time speech-to-text, text-to-speech, and text-to-text translation, ensuring seamless access via a QR code-based interface across devices.

Need help with your Generative
AI strategy ?
Contact A5E Consulting today.

Executive Summary

Faced with the high costs and inefficiencies of traditional human translation, an AI-driven language technology company partnered with A5E Consulting to develop a hybrid platform combining generative AI with on-demand human interpreters
This approach delivered over 95% accuracy, reduced customer costs by more than 60%, and enabled real-time, seamless language services including AI-based proofreading across 200+ languages

Client Overview

The client is a translation technology company that provides real-time translation and interpretation services by combining human expertise with generative AI. Founded in 2021, it initially operated as an on-demand platform connecting businesses and individuals with human translators, similar to an “Uber for Translation.” To stay competitive, the company integrated AI into its services, offering faster, more cost-effective solutions while retaining human translators for nuanced language needs. They support 200+ languages and provide real-time speech-to-text, text-to-speech, and text-to-text translation, ensuring seamless access via a QR code-based interface across devices.

Need help with your Generative
AI strategy ?
Contact A5E Consulting today.

The Business Challenge

The key challenges the client faced before implementing generative AI were:

High cost of human-based interpretation and translation services, which can cost $0.30 to over $1.50 per minute depending on the language.

Data integrity and manipulation risk

Integrating multiple data sources required custom connectors, increasing development time and complexity.

Significant effort

Significant effort was needed to refine AI models, as early versions produced errors and hallucinations that affected translation quality.

Low throughput and efficiency, where the reliance on human translators caused delays, making real-time communication impossible, as it was an "80% human treatment" industry

AI struggled

AI struggled with complexities, including language nuances such as gender identification, cultural context (e.g., no direct “you” in Japanese), and words with multiple meanings, leading to inaccurate translations

control costs

To control costs, the system required manual language selection instead of automatic detection, adding friction to the user experience.

These challenges led them to explore how generative AI could help address the limitations of the human-based translation model and provide a more efficient, cost-effective, and responsive solution for their customers.

A5E’s Approach & Solution

To address the client’s key challenges of high costs, low efficiency, and language nuance complexities, A5E took a comprehensive, multi-pronged approach leveraging the latest advancements in generative AI.
The first step was evaluating leading large language models (LLMs) to identify the best fit for real-time translation and interpretation. This involved rigorous testing of latency, accuracy, and throughput, particularly how well models handled gender identification, neutral pronouns, and contextual vocabulary.
Once the ideal LLM was selected, A5E integrated it into the platform’s existing stack via a custom “Model Context Protocol” (MCP), enabling seamless connectivity across speech-to-text, text-to-speech, and translation functions. This overcame legacy silos that had limited system performance.
To support user adoption, A5E introduced intuitive interfaces and established clear usage parameters. Robust change management practices—including comprehensive training, guardrails, and prompt design guidance—helped onboard users and accelerate time to value
A5E also worked closely with the platform provider to monitor and optimize the generative AI solution, addressing lingering language nuance issues and continuously enhancing the user experience. Ongoing performance tuning and feedback loops ensured long-term effectiveness.

Need help with your Generative
AI strategy ?
Contact A5E Consulting today.

Key Outcomes & Business Impact

Through its partnership with A5E, the client transformed its translation and interpretation services, using generative AI, emerging as a true disruptor in the $450B language services industry.
Combined with 24/7 availability, this made high-quality language services vastly more accessible.
Beyond cost, the platform also delivered major gains in speed and accuracy, setting a new benchmark for real-time, AI-driven translation.
Avkash Chauhan

A fast-growing translation technology company was hitting scalability limits. Its “Uber for Translators” model still relied heavily on human interpreters—driving up costs and slowing real-time communication. With over 200 languages supported, the company needed a breakthrough to stay competitive.

A5E Consulting partnered with the client to reimagine its translation platform using generative AI. By combining LLM-based translation with optional human oversight, the team built a hybrid system capable of delivering 95%+ accuracy at a fraction of the cost. Legacy issues—like handling gender nuance, cultural context, and fragmented inputs—were addressed through custom model tuning and a centralized “Model Context Protocol.”

The result was nothing short of amazing. What previously cost $1.50/min now became a flat monthly fee under $100. Customers could engage in multilingual conversations, access AI-based proofreading, and rely on seamless real-time interpretation across devices—all through a simple QR-based interface.

Key Outcomes:

  • 95%+ translation accuracy
  • 400ms average response time (60%+ faster)
  • 60%+ reduction in customer costs
  • Real-time access to 200+ languages

Discover how A5E helped this global language tech company with GenAI.
Download the case study to learn more.

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    A5E’s Approach & Solution

    To address the client’s key challenges of high costs, low efficiency, and language nuance complexities, A5E took a comprehensive, multi-pronged approach leveraging the latest advancements in generative AI.
    The first step was evaluating leading large language models (LLMs) to identify the best fit for real-time translation and interpretation. This involved rigorous testing of latency, accuracy, and throughput, particularly how well models handled gender identification, neutral pronouns, and contextual vocabulary.
    Once the ideal LLM was selected, A5E integrated it into the platform’s existing stack via a custom “Model Context Protocol” (MCP), enabling seamless connectivity across speech-to-text, text-to-speech, and translation functions. This overcame legacy silos that had limited system performance.
    To support user adoption, A5E introduced intuitive interfaces and established clear usage parameters. Robust change management practices—including comprehensive training, guardrails, and prompt design guidance—helped onboard users and accelerate time to value
    A5E also worked closely with the platform provider to monitor and optimize the generative AI solution, addressing lingering language nuance issues and continuously enhancing the user experience. Ongoing performance tuning and feedback loops ensured long-term effectiveness.

    Need help with your Generative
    AI strategy ?
    Contact A5E Consulting today.

    Key Outcomes & Business Impact

    Through its partnership with A5E, the client transformed its translation and interpretation services, using generative AI, emerging as a true disruptor in the $450B language services industry.
    Combined with 24/7 availability, this made high-quality language services vastly more accessible.
    Beyond cost, the platform also delivered major gains in speed and accuracy, setting a new benchmark for real-time, AI-driven translation.
    Avkash Chauhan

    Key Impact Metrics

    key-generation
    The partnership between the AI-driven language provider and A5E Consulting has positioned the company as a language industry innovator. With seamless GenAI integration, it unlocked major gains in cost-efficiency, speed, and accuracy, driving measurable value for customers.
    About Avkash Chauhan

    About A5E Consulting

    A5E is a global consulting company partnering with clients to chart, build and deliver their Digital Transformation journey. We execute a blend of expert process consulting services and top-tier technology platforms at organizations making them more agile.

    Discover how A5E’s expertise in generative AI consulting can enhance your services. Contact us today!
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