Client Profile

For a Fortune 500 professional services company operating across five regions and 17,000+ customers, cash was not the problem —complexity was. Payments arrived via ACH, wire, and checks. Remittance came in every format imaginable: EDI files, emails, PDFs, spreadsheets, and customer portals. Over 10 FTEs spent their day untangling 80-100 invoices/day manually, and with every new client, the problem grew harder.

The process had no room to scale and no path forward without a fundamentally different approach. A5E was engaged to build one.

The Challenge

The client’s cash application process was fragmented across people, systems, and channels creating compounding inefficiencies that affected their treasury visibility, DSO accuracy, and month-end close.